Contact

The surgery is closed on bank and statutory holidays.

The surgery has monthly staff meetings where we are closed for about an hour over lunch. Any upcoming meeting dates are displayed on our website and within the surgery.

The Surgery does its upmost to be easily accessible to all patients.

For disabled and wheelchair-bound patients there are designated parking spaces in the car park. Assistance will be given to anyone needing wheelchair access. A wheelchair is available for those with difficulty in walking.

Toilet facilities for the disabled are available from the main waiting area.

A portable hearing loop is also available.

A private room will be made available for anyone wanting to discuss things in private, or for breastfeeding or for nappy changing.

Prams may be left in the main waiting area at your own risk.

A metal wall bar is available for securing bicycles.

All dogs, except for assistance dogs, should be left outside the building where there are places to secure a leash.

For further information, please visit our Disability Access page.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Any patient registered in North Norfolk can now see a GP or a nurse practitioner during evening and weekend hours outside of normal surgery hours.

The Improved Access service in North Norfolk is run by North Norfolk Primary Care Ltd (NNPC), with appointments staffed by local GPs and nurse practitioners.

Appointments are available up to 7 days in advance by speaking to reception. Please be aware that there are some reasons where an Improved Access Appointment is inappropriate and you will be informed of this.

Clinicians have full access to view your medical record, and all information is transmitted back to your registered GP.

Where is your appointment?
There are 4 ‘hub’ surgeries across North Norfolk, your improved access appointment will be at one of the 4 surgeries:
Birchwood Medical Practice
Park Lane,
North Walsham,
NR28 0BQ
Cromer Group Practice
Mill Road,
Cromer,
NR27 0BG
Hoveton & Wroxham Medical Centre
Stalham Road,
Hoveton,
Norwich,
NR12 8DU
Fakenham Medical Practice
Trinity Road,
Fakenham,
NR21 8SY

When will my appointment be?
Your Surgery will tell you the exact time of your appointment when you book. Usually, Improved Access appointments are scheduled as follows:
Weekdays: 18:30pm – 20:00pm
Weekends: 09:00am – 12:00pm

How long are the appointments?
The appointments are 15 minutes long.

Will I see my usual GP or Nurse Practitioner?
It is unlikely that you will see your normal GP or NP. However, all the GPs and Nurse Practitioners working in Improved Access are experienced in their jobs and are currently working in Practices in or around North Norfolk.

Will they have access to my full medical record?
Yes, the clinician you do see will have access to your full patient record so they conduct a consultation safely and with sight of your full medical history and current list of medications. Any notes taken during the consultation will be safely communicated with your registered practice. As part of the booking process you will need to consent to sharing your records with NNPC so they can make them available for the clinicians at your appointment.