Please be aware that we may use new providers or suppliers to help us quickly adapt during the outbreak and to continue your care effectively. For example, we may use a new provider for video consultations. We may not be able to add these to our transparency materials right away, and we apologise for this but please be assured that all of our processors are bound by contract to protect your data.

During COVID-19 we may ask you to send a photograph of your bruise or skin condition that you are concerned about whilst we conduct virtual consultations. This photograph will be used by the clinician to determine any medical treatment necessary and will be added to your medical record.

Please note that as this is sent via email, it may not be secure and we therefore ask that you only include your NHS number alongside your photograph in the email. The photograph should only be of the area requested and no other person should be visible in the shot.

How we look after your personal information during the COVID-19
pandemic when staff work from home

In accordance with government guidance and in order to protect the health and safety of our staff during this difficult period, we will requiring all administrative staff to work from home.

This means that staff may need to access any necessary personal and/or medical information remotely in order to look after your healthcare needs.

We would like to assure you that our staff are subject to all relevant security procedures and policies of the practice to ensure that any information is kept safe, secure and confidential at all times.