This statement is designed to provide patients with details of the service we aim to achieve, and how you, the patient, can help by using services responsibly. We look forward to enjoying a good working relationship with all of our patients.

Responsibilities to patients

• Patients should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.
• Before Patients are given any examination, care, treatment or support, they should be asked if they agree to it.
• Patients should get safe and appropriate care that meets their needs and supports their rights.
• Patients should get safe and coordinated care when they move between different services.
• Patients should be protected from abuse and staff should respect their human rights.
• Patients should be cared for in a clean environment and protected from the risk of infection.
• Patients should be given the medicines they need when they need them, and in a safe way.
• Patients should be cared for in safe and accessible surroundings that support their health and welfare
• Patients should be safe from harm from unsafe or unsuitable equipment.
• Patients should be cared for by staff who are properly qualified and able to do their job.
• There should be enough members of staff to keep people safe and meet their health and welfare needs.
• Staff should be properly trained and supervised, and have the chance to develop and improve their skills.
• The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.
• People should have their complaints listened to and acted on properly.
• People’s personal records, including medical records, should be accurate and kept safe and confidential.

Patient Responsibilities

• Patients are expected to treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted. We operate a Zero Tolerance policy which may lead to a possible removal from our patient list.
• If you are between 16-74 years old and have not seen a GP in the last three years please book a health check with the surgery.
• If you are over 75 years old and have not been seen by a GP for the last 12 months you may have a health check with the surgery.
• Patients are expected to act in a responsible and courteous manner whilst on the Surgery premises for the safety and comfort of others.